INFORMATION QUESTIONS

FREQUENTLY ASKED QUESTIONS

We Email tracking information within 24 hours after we receive order and payment confirmation. If tracking information is already shared, you are required to track your order using courier website and tracking number. You are advised to contact courier company to expedite order delivery. If the tracking information is not shared by our team, you can call us, or fill up support form on this page.

Sale receipt is automatically emailed on your provided email id at the time of checkout. If you cannot find Order Sale Confirmation receipt email, you may check in your Junk Folder. In other case, you may reach us by filling support form here.

Please read our return policy and instructions in detail. Click here. 

We usually restock out of stock items within 2 weeks time. Some items are not restocked due to low sale volume or discontinuation from Manufacturer. If you require some item not listed on store, please feel free to contact us. We will try our best to fulfill your need.

Products sold on Vapetic.com are intended for adults of legal smoking age defined by your state. Under age sale is strictly prohibited on Vapetic.com. We verify age twice on website entrance and at the time of checkout. We also perform manual verification of age if our system fails to perform automatic verification.

Note: Using fraudulent methods to hide age and buy from Vapetic.com can cause serious legal issues for purchaser.

NEED HELP?

Contact us for any questions

For general sales & support queries, feel free to email us at sales@vapetic.com